We provide free, one-way ground shipping on all U.S. orders, from our location in Scottsdale, Arizona. We are pleased to also offer free shipping on exchanges for orders over $300.Please keep in mind that orders placed after 12:00pm Arizona Time are not guaranteed to go out the same day. Please allow 1-3 business days for your order to be processed.
We do not offer refunds. If you are unhappy with your unworn, packaged, and tagged garment for any reason, you may exchange it in accordance with the Exchange/Store Credit Policy below. We are always happy to offer store credit for any item that you don't wish to keep.
We are pleased to offer free exchanges and store credit on orders over $300. Customers are responsible for return shipping costs on orders less than $300. The fastest way to exchange a product is to email us regarding the situation within 3 days of delivery at email@example.com. If you are unhappy with your unworn, packaged, and tagged garment for any reason, you may return it in accordance with the Return & Store Credit Policy below.
To exchange an item/items, please take the following steps:
*Please note: we are not responsible for lost packages. Packages must be shipped with postage pre-paid. We will not accept COD’s.
Carolina's Couture ATTN: E-COMMERCE EXCHANGE
7144 E Stetson Dr. Suite C115 Scottsdale, AZ 85251