We provide free, one-way ground shipping on all U.S. orders, from our location in Scottsdale, Arizona. We are pleased to also offer free shipping on exchanges for orders over $300. Please keep in mind that orders placed after 12:00pm Arizona Time are not guaranteed to go out the same day. Please allow 1-3 business days for your order to be processed.
Exchange or Store Credit Only:
We do not offer refunds. If you are unhappy with your unworn, packaged, and tagged garment for any reason, you may exchange it in accordance with the Exchange/Store Credit Policy below. We are always happy to offer store credit for any item that you don't wish to keep.
Exchange & Store Credit Policy:
We are pleased to offer free exchanges and store credit on orders over $300. Customers are responsible for return shipping costs on orders less than $300. The fastest way to exchange a product is to email us regarding the situation within 3 days of delivery at firstname.lastname@example.org. If you are unhappy with your unworn, packaged, and tagged garment for any reason, you may return it in accordance with the Return & Store Credit Policy below.
Return & Store Credit Policy:
To exchange an item/items, please take the following steps:
- Contact Carolina's Couture within 3 days of package delivery at email@example.com
- Complete the carolinascouture.com
return form received with your package. The fastest way to exchange a product or get store credit is to e-mail, explain the reason for exchanging and return your original purchase as soon as possible. If you have lost your form, please contact us and we will provide a new one.
- Include the following in your package: (a) the items (with tags attached and original packaging) to be returned, (b) the return form in a package that is sealed.
*Please note: we are not responsible for lost packages. Packages must be shipped with postage pre-paid. We will not accept COD’s.
- Send the package with appropriate postage to:
Carolina's Couture ATTN: E-COMMERCE EXCHANGE
7144 E Stetson Dr. Suite C115 Scottsdale, AZ 85251